Shipping Policy

CLHS.ca will ship directly to you doorstep or jobsite.  At this time we do not ship outside of Canada for orders via our Online Store.  If you have further questions about our Shipping Policy, please call 1-800-746-7773. 

Shipping Rates

As a high-volume shipper, we receive preferential rates from major freight carriers (LTL) and will pass that savings along to you.  For UPS orders, we will ship your order based on our UPS rate chart.  For LTL shipments, we will request a spot quote from the freight carrier to ensure the best rate.

Delivery Time

The following is an estimate of delivery times.  Once your order is shipped, its delivery is out of our control.  Please plan you project accordingly.

Orders of in-stock items received before noon eastern time will ship the same day.

Domestic orders shipped via courier or LTL freight will arrive in 1-7 business days, depending on your proximity to our warehouse in Eganville, ON. In remote locations, delivery may be delayed 1-2 days.

If your order shipped by courier or LTL Freight does not arrive on time, notify us and we will track it for you. If you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.

All delivery times are estimated, and not guaranteed.  Once your order is shipped, its delivery is out of our control.  Please plan accordingly.

When You Receive Your Order

Check your order on arrival and notify us immediately of any shipping damage. If possible, take a photo of the damage and send it to us at info@canadianloghomesupply.com. All merchandise ships in approved containers and heavy-duty boxes. Despite out best efforts, damage in shipping can occur. Check to see that you have received all of your items. If the wrong item has been shipped or if your order is incomplete, notify us immediately. As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.

Check to see that you have received all of your items.  If the wrong item has been shipped or if your order is incomplete, notify us immediately.  As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.

It is important that you notify us immediately of any problems with your order.  CLHS.ca will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 14 days from date of receipt.

Shipment of Replacement Items

We realize that damaged products or shipping errors on our part can cause major delays in your project. To minimize the inconvenience, we will make every effort to replace the products in a timely manner. Usually, replacement products will be shipped the same day that we are notified by the same shipping method as the original order.

Lost Orders

We realize that a lost order can cause major delays in your project. To minimize the inconvenience, we will make every effort to track you order and replace it in a timely manner. If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the carrier will return it to us.