Welcome to CLHS.ca

At CLHS.ca we take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. We realize that your trust is our most important asset and want you to understand what personally identifiable or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of this information in order to preserve your trust. There has been an increase in the number of websites and emails that try to lure customers into providing personal information. If you are aware of any potentially fraudulent websites or emails, please forward the information to info@canadianloghomesupply.com or call us at 1-800-746-7773 so that we can follow up.

CLHS.ca Privacy Policy and Security Statement

The words "us", "we", and "our" refer to Canadian Log Home Supply (www.CLHS.ca) and the phrases "personally identifiable information" or "personal information", in this policy, mean any information by which you can be identified or contacted, such as your name, address, e-mail address, telephone number, etc. Types of Personally Identifiable Information as defined above, we collect personally identifiable information, from you when you register on our website, request a catalog, place an order with us, subscribe to clhs.ca email updates (our e-mail newsletter), through communications with you, or through the Canadian Log Home Supply family of companies. We may also collect personal information about you from other third parties, such as demographic firms, to make our future marketing efforts more efficient. How we use your information to conduct our business and to provide you with the best possible products and services, we use your personal information that we collect. To best serve you, we may share your personally identifiable information with service providers that provide support services to us or that help us market our products and services. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Canadian Log Home Supply. We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Canadian Log Home Supply or others. We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law. You control your information to notify us with your information sharing preferences, you may call 1-800-746-7773, email info@canadianloghomesupply.com, or send your request to Canadian Log Home Supply., 21 Sand Rd., R.R.2, Eganville, ON K0J1T0. Please note your preference as in these examples: "I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events." OR "I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events." Please note that such requests may take up to six to eight weeks to become effective.

Cookies

We use “cookies” to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the Web site from which you linked to CLHS.ca. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. We may use both a session and a persistent cookie when you visit our website. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in your cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased. Cookies allow us to recognize you when you return to our website and provide you with access to your account information, if you register with us. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information. .

How We Maintain Security

We constantly maintain procedural, physical, and electronic safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Canadian Log Home Supply. is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. If you look at the bottom status bar of your browser window, you will see an unbroken key or a closed lock (depending on your browser). That means the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-800-746-7773.

Children On the Internet

Canadian Log Home Supply will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 18 and has submitted any information to Canadian Log Home Supply for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Shop by Phone

If you prefer to make your purchase via telephone just give us a call at 1-800-746-7773. Our Customer Service Representatives are standing by 8am to 4pm Monday through Friday. They'll be happy to assist you.

Third Parties

For your convenience, clhs.ca may link to unaffiliated third party websites. This Privacy Policy and Security Statement do not apply to unaffiliated third party websites.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.

Effective Date

This policy was last updated on June 1, 2010. If you have questions regarding our Privacy Policy and Security Statement please contact us at: Canadian Log Home Supply, 21 Sand Rd., R.R.2, Eganville, ON K0J1T0 1-800-746-7773 info@canadianloghomesupply.com. Examples contained in this Privacy Policy are illustrations only, and are not intended to be exhaustive.